100-Night Trial Program Policy
Article 1. General Provisions
1.1. This 100-Night Trial Program Policy sets out the terms, conditions, and rules governing the 100-Night Trial Program offered by Ship Sleep LLC.
1.2. The purpose of the Program is to allow Users to test a mattress under real-life conditions and assess its comfort and firmness based on their individual needs and preferences.
1.3. The Program constitutes a standard customer benefit offered by the Company and does not limit or affect any rights granted to Users under applicable law.
1.4. The Program applies to mattresses sold by the Company and operates as a standard customer benefit. The Program is not associated with any separate discount, additional fee, or alternative pricing model, except where the Product is purchased for commercial or professional use or where the Company expressly establishes an exception in writing.
1.5. These Program Terms form an integral part of the Company's Terms and Conditions. In the event of any inconsistency, the provisions of this Policy shall prevail with respect to matters governed by the Program.
1.6. By participating in the Program, the User confirms that they have read, understood, and agreed to these Program Terms.
1.7. The Company may amend or update the Program Terms from time to time. However, the version in effect at the time the relevant Order is placed shall apply to that Order unless otherwise required by applicable law.
Article 2. Definitions
2.1. For the purposes of these Program Terms, the following terms shall have the meanings set out below:
2.1.1. Company – Sheep Sleep LLC (Identification Number: 402368825).
2.1.2. User – an individual who has purchased a mattress for personal or household use (non-commercial purposes).
2.1.3. Product – a mattress sold by the Company to which the Program applies.
2.1.4. 100-Night Trial Period – the period of 100 consecutive calendar nights commencing on the date the Product is received by the User, during which the User may benefit from the Program.
2.1.5. Minimum Trial Period – the first 30 consecutive calendar nights following receipt of the Product, during which a return request will not be accepted except where otherwise required by applicable law.
2.1.6. Return – the return of the Product to the Company and a request for a refund in accordance with these Program Terms.
2.1.7. Exchange – the replacement of the purchased mattress with another mattress of a different size, model, or comfort level.
2.1.8. Hygienic Condition – the condition of a Product where it is clean, dry, and undamaged and does not contain stains, unpleasant odours, mould, parasites, or any other contamination or deterioration that would make its inspection, transportation, or resale impossible or unreasonable.
2.1.9. Proper Support Surface – a bed frame, platform, foundation, or other supporting structure that provides even, stable, and safe support for the mattress in accordance with its size, weight, and intended use.
Article 3. Scope of the Program
3.1. The 100-Night Trial Program applies to mattresses sold by the Company and purchased through the Company's official Website or any other official sales channels designated by the Company.
3.2. The Program applies only to new mattresses sold for the first time and does not apply to showroom or display models, damaged, used, or refurbished Products.
3.3. The Program applies only to Users who purchase the Product for personal or household use. The Program does not apply to commercial or professional purchases, including purchases by hotels, rental properties, or legal entities, unless the Company expressly confirms its applicability in writing.
3.4. The Program applies only to Orders delivered within the territory of Georgia.
3.5. The 100-Night Trial Period may be used only once and applies solely to the specific User, Order, delivery address, and purchased mattress. Eligibility for the Program does not renew and does not apply to exchanged, replaced, substituted, or subsequently purchased Products. A User, Order, or delivery address that has previously benefited from the Program shall not be eligible for an additional trial period unless otherwise expressly confirmed by the Company in writing.
Article 4. Commencement and Calculation of the 100-Night Trial Period
4.1. The 100-Night Trial Period shall commence on the date the Product is delivered to the User or to a person designated by the User.
4.2. The date of delivery shall be counted as the first day and first night of the Trial Period unless otherwise agreed by the parties in writing.
4.3. The Trial Period consists of 100 consecutive calendar nights and shall not be suspended, extended, or interrupted due to the User's temporary non-use of the Product, travel, temporary relocation, or any other personal circumstances.
4.4. In the event of an Exchange, the 100-Night Trial Period shall not be renewed, restarted, or extended and shall continue to run solely by reference to the original delivery date of the Product.
4.5. Any request for a Return or Exchange must be submitted by the User in writing or through the communication channels designated by the Company before the expiry of the 100-Night Trial Period. Requests submitted after the expiration of the applicable period shall not be accepted and shall not be eligible for approval.
Article 5. Minimum Trial Period (First 30 Nights)
5.1. The User acknowledges that adjusting to a new mattress requires time. Accordingly, a request for a Return or Exchange shall not be accepted during the first thirty (30) calendar nights following delivery of the Product, except where otherwise required by applicable law.
5.2. This period constitutes a mandatory trial period during which the User shall use the Product under normal household conditions and in accordance with its intended purpose.
5.3. During this period, the User may contact the Company to obtain guidance, usage recommendations, and information relating to adjustment to the Product.
5.4. The expiry of the thirty (30) calendar night period does not automatically entitle the User to a Return or Exchange. The User must also satisfy all other conditions and requirements set out in this Policy.
Article 6. User Obligations During the Trial Period
6.1. The User shall use the Product only for its intended purpose, under normal household conditions, and in accordance with the Company's instructions and recommendations.
6.2. The User shall maintain the cleanliness, hygienic condition, and reasonable care of the Product, including the use of a mattress protector.
6.3. Any use or maintenance of the Product that results in significant damage, contamination, or deterioration of its condition is prohibited, including, without limitation, exposure to liquids, staining, mould, unpleasant odours, burning, cutting, tearing, deformation, or any similar damage.
6.4. Jumping on the mattress, excessive or uneven loading, and any other misuse of the Product are prohibited. The User shall use the Product only for its intended purpose and with reasonable care. If, following the Company's inspection, it is determined that any damage, deformation, deterioration, or other adverse condition of the Product has resulted from jumping on the mattress, excessive loading, or any other misuse, the Company may refuse a Return, Exchange, or refund request.
6.5. The User shall use the mattress on a Proper Support Surface. Any damage, deformation, sagging, indentation, or similar condition resulting from an improper support surface, a damaged bed frame, inadequate support, or failure to comply with usage requirements shall not be considered a Product defect and may constitute grounds for refusing a Return, Exchange, or refund request. The Company may require the User to provide information, photographs, or video materials relating to the support surface used and the conditions under which the Product has been used.
6.6. Upon the Company's request, the User shall provide any information and materials reasonably required for the assessment of a request, including Order details and photographs or video materials showing the condition of the Product.
6.7. The User shall make the Product available at a mutually agreed time for inspection, examination, collection, or any other procedure reasonably required by the Company.
6.8. If the User breaches any of the obligations set out in this Article, the Company may refuse a Return or Exchange request to the extent permitted by applicable law.
Article 7. Procedure for Submitting a Return Request
7.1. The User may submit a request for a Return or Exchange after the expiry of the first thirty (30) calendar nights following receipt of the Product and no later than the expiration of the 100-Night Trial Period.
7.2. Requests must be submitted through the official communication channels designated by the Company, including e-mail, the contact form available on the Website, or the Company's official social media channels.
7.3. A request must include at least the following information:
7.3.1. the User's full name;
7.3.2. the Order number or proof of purchase;
7.3.3. the delivery address;
7.3.4. contact information; and
7.3.5. a brief description of the reason for the requested Return or Exchange.
7.4. Where necessary for the assessment of a request, the Company may require photographs, video materials, or any additional information or clarification relating to the condition of the Product.
7.5. The receipt, registration, or review of a request does not automatically constitute approval of the request. The Company shall assess each request in accordance with this Policy and applicable law.
7.6. Requests submitted after the expiration of the 100-Night Trial Period shall not be accepted and shall not be eligible for approval, except where otherwise required by applicable law.
Article 8. Review of Requests and Product Inspection
8.1. Upon receipt of a Return or Exchange request, the Company shall review the information provided within a reasonable period and contact the User to arrange the next steps of the process.
8.2. For the purpose of assessing a request, the Company may require additional information, including photographs, video materials, or other evidence necessary to determine the condition of the Product and the circumstances of its use.
8.3. Where necessary, the Company may conduct an on-site inspection of the Product, arrange for an expert assessment, or organize transportation of the Product for inspection purposes.
8.4. The User shall make the Product available at a mutually agreed time and location for inspection, examination, collection, and/or any other assessment procedures reasonably required by the Company.
8.5. When assessing a request, the Company may consider, among other things, the following circumstances:
8.5.1. whether the thirty (30) night and one hundred (100) night deadlines have been complied with;
8.5.2. whether the Product has been used for normal household purposes;
8.5.3. whether the Product has been maintained in an appropriate hygienic and technical condition;
8.5.4. whether there are signs of damage, misuse, or improper maintenance; and
8.5.5. whether all information and materials required for the assessment of the request have been provided completely and appropriately.
8.6. The receipt, registration, inspection, collection, or examination of the Product does not automatically constitute approval of a Return or Exchange request. A final decision shall be made only after completion of the inspection and assessment process.
8.7. The Company shall notify the User of its decision within a reasonable period through the contact details provided by the User.
Article 9. Refunds and Exchange Conditions
9.1. Where a User's request is approved, the Return or Exchange of the Product shall be carried out either by the User returning the Product to the Company or through a collection service organized by the Company. The cost of any collection service organized by the Company shall be determined based on the location of the Product, logistical conditions, and other relevant circumstances and shall be communicated to the User in advance.
9.2. Any refund shall be made to the same bank account or payment method used for the original purchase, except where otherwise required for technical reasons or by applicable law.
9.3. A refund shall be processed only after all of the following conditions have been satisfied:
9.3.1. the request has been approved by the Company;
9.3.2. the Product has been returned to the Company; and
9.3.3. the inspection of the Product has been completed and compliance with this Policy has been confirmed.
9.4. Any refund shall be processed within a reasonable period following approval of the request and, in any event, no later than thirty (30) calendar days thereafter, unless the delay is caused by circumstances beyond the Company's control, banking procedures, or other technical reasons.
9.5. The Company may offer the User an Exchange for a Product of the same, similar, or higher value instead of a refund.
9.6. If the User selects a Product of higher value, the User shall pay the full difference in price.
9.7. To the extent permitted by applicable law, the Company may deduct from the refund amount any documented costs, losses, or expenses incurred as a result of the User's improper use of the Product, inadequate maintenance, or breach of this Policy, including cleaning, transportation, collection, carrying the Product to or from upper floors, additional logistical services, restoration costs, or other necessary expenses.
Article 10. Circumstances in Which the 100-Night Trial Policy Does Not Apply
10.1. The Company may refuse a Return, Exchange, or refund request where the conditions set out in this Policy have not been satisfied.
10.2. Without limitation, the 100-Night Trial Policy does not apply in the following circumstances:
10.2.1. the request is submitted outside the applicable time limits;
10.2.2. the Product is damaged, materially deteriorated, contaminated, or otherwise fails to meet the hygienic requirements set out in this Policy, including where it contains stains, unpleasant odours, mould, parasites, or similar conditions;
10.2.3. the Product has been misused or used, maintained, or handled in breach of the applicable usage, care, or operating requirements;
10.2.4. the damage has resulted from external factors, including an improper support surface, a bed frame or support structure, transportation, environmental conditions, exposure to water, moisture, or other liquids, pets, insects, or any other external influence;
10.2.5. the Product has been repaired, modified, altered, or otherwise interfered with without the Company's prior consent;
10.2.6. the User fails to cooperate with the Company during the review, inspection, collection, or assessment process;
10.2.7. the Product was purchased for commercial, professional, hospitality, rental, or any other non-household use; or
10.2.8. there is a reasonable suspicion of fraud, abuse of this Policy, bad-faith use of the Program, or any similar conduct, including where the circumstances reasonably suggest that a User, a related person, a delivery address, or any other identifiable factor is being used to circumvent the limitations or restrictions set out in this Policy.
10.3. The limitations set out in this Article shall not restrict or exclude any rights granted to the User under applicable Georgian law.
Article 11. Transportation, Collection, and Related Costs
11.1. Where a User's request is approved, the Return, collection, or Exchange of the Product shall be carried out in accordance with arrangements agreed in advance between the Parties. The User may return the Product to the Company at their own expense or use a collection service organized by the Company. The cost of any collection service organized by the Company shall be determined based on the location of the Product, logistical conditions, and other relevant circumstances and shall be communicated to the User in advance.
11.2. The Company may determine the arrangements relating to transportation and collection, including the logistics provider, collection date, and collection time window, based on reasonable coordination with the User.
11.3. The User shall ensure that the Product is ready for collection at the agreed time, including making the Product accessible, ensuring appropriate packaging where required, and providing unobstructed access for collection.
11.4. Where collection or transportation involves additional technical or logistical difficulties, including the absence of an elevator, restricted access routes, the need for manual carrying between floors, or the use of additional resources, the Company may notify the User in advance of any applicable additional charges.
11.5. If the collection, Return, or Exchange of the Product requires additional logistical services, including carrying the Product to or from upper floors, the absence of an elevator, restricted access conditions, or similar circumstances, the Company may impose an additional charge, the amount of which shall be communicated to the User prior to the provision of the relevant service.
11.6. If collection cannot be completed at the agreed time due to circumstances attributable to the User, including the User's absence, unavailability, or failure to prepare the Product for collection, the Company may charge the User for a repeat visit or any additional logistical costs incurred.
11.7. Where services are provided in locations involving increased transportation costs, complex logistics, or the need for additional resources, the Company may determine and apply an additional charge, which shall be communicated to the User in advance.
11.8. The Company shall not be liable for any delay in transportation or collection resulting from circumstances beyond its reasonable control, including weather conditions, traffic disruptions, acts or omissions of third parties, force majeure events, or other objective circumstances.
11.9. If the User fails to cooperate in the collection, Return, inspection, or assessment process, the Company may suspend the relevant procedures until the relevant obstacle has been removed.
Article 12. Limitation of Liability
12.1. The Company shall be liable only to the extent provided for under this Policy and applicable Georgian law.
12.2. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, special, or incidental damages, including loss of income, loss of time, inconvenience, business interruption, or the cost of purchasing replacement products.
12.3. Mattress comfort, firmness, and feel are inherently subjective and depend on the User's individual preferences and perception. If the Product does not meet the User's expectations in this regard, the User may exercise their rights under the 100-Night Trial Program, subject to the terms, conditions, and limitations set out in this Policy.
12.4. The Company shall not be liable for any damage, deformation, deterioration, or reduction in the condition of the Product resulting from improper use, failure to follow care instructions, use of an improper support surface, transportation, or any other external factors attributable to the User.
12.5. Unless otherwise required by applicable law, the Company's maximum liability arising under or in connection with this Policy shall not exceed the amount actually paid by the User for the relevant Product.
12.6. The Company shall not be liable for any failure, delay, or improper performance of its obligations where such circumstances result from events beyond the Company's reasonable control, including force majeure events, logistical disruptions, acts or omissions of third parties, transportation restrictions, or other objective circumstances.
12.7. Nothing in this Article shall limit or exclude any liability that cannot be limited or excluded under applicable Georgian law.
Article 13. Final Provisions
13.1. This Policy sets out the terms and conditions of the 100-Night Trial Program and constitutes the Company's standard policy and procedure governing the Program.
13.2. The Company may amend, update, or supplement this Policy at any time. Such amendments shall not apply to Orders placed before the effective date of the relevant changes unless otherwise required by applicable law.
13.3. The version of this Policy in effect at the time the Product is purchased shall apply to the relevant Order.
13.4. If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect to the maximum extent permitted by law.
13.5. Any failure, delay, or partial exercise by the Company of any right or remedy under this Policy shall not constitute a waiver of that right or remedy.
13.6. This Policy and any matters arising out of or in connection with it shall be governed by and construed in accordance with the laws of Georgia.
13.7. Any dispute arising out of or in connection with this Policy that cannot be resolved through negotiations between the Parties shall be submitted to the competent courts of Georgia at the location of the Company's registered office, unless otherwise required by mandatory provisions of applicable law.