Terms and Conditions

Article 1. General Provisions

1.1. These Terms and Conditions constitute a binding agreement between Sheep Sleep LLC and the User and govern the relationship between them, including the use of the Website, the ordering, purchase, delivery and return of Products, as well as other related matters.

1.2. By using the Website, registering an account, or placing an Order, the User confirms that they have read these Terms and Conditions, understand their contents, and agree to be bound by them.

1.3. If the User does not agree to these Terms and Conditions, the User must refrain from using the Website and placing any Orders.

1.4. Specific programs, promotions, return conditions, or additional services offered by the Company, including the "100-Night Trial Program," may be governed by separate policies or additional terms, which shall form an integral part of these Terms and Conditions.

1.5. These Terms and Conditions apply equally to all Users unless otherwise provided by a specific offer, promotion, or an individual written agreement.

Article 2. Identification of the Parties and Contact Information

2.1. For the purposes of these Terms and Conditions, the Company is:

  • Trade Name: Sheep Sleep LLC
  • Legal Form: Limited Liability Company
  • Identification Number: 402368825
  • Registration Date: 30/04/2026
  • Registered Address: [To be added]
  • E-mail: [To be added]
  • Telephone: [To be added]

2.2. The User is any adult individual with legal capacity or any legal entity duly registered in accordance with applicable law that uses the Company's services or purchases Products through the Website, other official communication channels, or any means of distance communication.

2.3. The User confirms that all information provided to the Company is complete, accurate, and up to date. The User shall promptly notify the Company of any changes to such information. The User shall be responsible for any consequences arising from the provision of inaccurate, outdated, or incomplete information.

2.4. Communication with the User may be carried out through the communication channels designated by the Company, including e-mail, telephone, short message service (SMS), mobile application notifications, social media platforms, or other electronic means.

2.5. The Company may send the User notifications relating to Orders, delivery, services, user accounts, payments, returns, or any contractual relationship between the Parties using the contact details provided by the User. Such communications shall be deemed duly delivered from the moment the User provides the relevant contact information, unless the User has previously notified the Company of any changes to such information.

Article 3. Definitions

3.1. In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the meanings set out below:

3.1.1. Company / We / Us – Sheep Sleep LLC, engaged in the sale of Products and the provision of related services.

3.1.2. User / You – any adult individual with legal capacity or, where applicable, a legal entity that uses the Website or other communication channels, places an Order, or purchases Products.

3.1.3. Website – any website, application, or other digital platform owned, operated, or used by the Company through which Users may obtain information, place Orders, or access services.

3.1.4. Products – mattresses, accessories, and other related goods offered for sale by the Company.

3.1.5. Order – a request submitted by the User electronically, remotely, or by any other means for the purpose of purchasing Products or receiving services.

3.1.6. Agreement – the legal relationship established between the User and the Company through acceptance of these Terms and Conditions, confirmation of an Order, or any other form of expressed consent.

3.1.7. Delivery – the transfer of Products to the User by the Company, its partner, or a third-party service provider.

3.1.8. Business Day – any day other than a Saturday, Sunday, or an official public holiday under the laws of Georgia, unless otherwise specified by the Company.

3.1.9. 100-Night Trial Program – the special trial period offered by the Company for mattresses, governed by a separate policy.

3.2. Terms used in the singular shall, where the context so requires, include the plural and vice versa.

Article 4. User Status, Registration and Account Use

4.1. Orders may be placed through the Website either by registering an account or, where made available by the Company, as a guest user.

4.2. When registering, the User shall provide complete, accurate, and active information. In the event of any change to such information, the User shall promptly update the Company accordingly.

4.3. The User represents and warrants that they are of legal age and have full legal capacity. Where the User acts on behalf of a legal entity, the User further represents and warrants that they possess the necessary authority to act on behalf of such legal entity.

4.4. The User is responsible for maintaining the confidentiality of their account credentials, password, and any other authentication methods and shall take reasonable security measures to prevent unauthorized access to their account.

4.5. Any activity carried out through the User's account shall be deemed to have been performed by the User unless the User demonstrates that such activity resulted from unauthorized access, a security breach, or other circumstances beyond the User's reasonable control.

4.6. The User shall immediately notify the Company if:

  • there is any suspicion of unauthorized access to the account;
  • the password has been lost; or
  • a security breach has been identified.

4.7. The following actions are prohibited:

  • registering an account in another person's name without their consent;
  • providing false, incomplete, or misleading information;
  • attempting to disrupt, damage, interfere with, or overload the technical operation of the Website;
  • using automated programs, scripts, bots, scraping, data mining, or any similar technology to collect data from or otherwise interact with the Website or its systems;
  • using the Website or platform for any unlawful, fraudulent, or bad-faith purpose.

4.8. The Company may temporarily restrict, suspend, or terminate a User's account where there is a reasonable suspicion of a breach of these Terms and Conditions, fraudulent activity, a security risk, or any other bad-faith conduct.

4.9. The restriction, suspension, or termination of an account shall not release the User from any obligations incurred prior to such restriction, suspension, or termination.

Article 5. Product Description, Availability and Information

5.1. The Company shall provide information about its Products on the Website, including their name, key characteristics, dimensions, materials, price, photographs, and other descriptive information.

5.2. The Company shall use reasonable efforts to ensure that the information provided is accurate and up to date. However, such information is provided for informational purposes only and may contain technical, typographical, system, or visual errors.

5.3. Product photographs, colours, and visual representations may differ from the actual Product due to screen settings, lighting conditions, photography angles, manufacturing variations, or other technical factors.

5.4. Minor manufacturing tolerances in the dimensions of mattresses, textiles, and other soft goods are permissible where consistent with generally accepted industry standards and shall not constitute a defect.

5.5. Product availability is subject to stock availability. The display of a Product on the Website does not constitute an unconditional guarantee that such Product will be available immediately or at any given time.

5.6. If, following confirmation of an Order, a Product is found to be out of stock or its delivery becomes objectively impossible, the Company may:

  • offer the User an alternative Product;
  • provide a revised estimated delivery timeframe; or
  • cancel the Order and refund any amount paid by the User.

5.7. Any obvious technical, system, or human error in a Product description, including errors relating to price, dimensions, specifications, availability, or other material information, may be corrected by the Company upon discovery. In such circumstances, the Company may contact the User to clarify the information, amend the Order, or cancel the Order.

5.8. Prior to placing an Order, the User is responsible for independently verifying the Product's dimensions, characteristics, technical specifications, and suitability for the User's intended needs and purposes.

Article 6. Delivery, Transfer and Acceptance

6.1. The Company shall deliver the Products ordered by the User to the address specified by the User at the time of placing the Order, within the territory of Georgia and in accordance with the conditions and timeframes established by the Company.

6.2. Estimated delivery times, delivery fees, and the geographical delivery coverage area shall be determined during the Order placement process. Standard estimated delivery times are as follows:

  • within Tbilisi – 3–4 Business Days;
  • within other regions of Georgia – 5–7 Business Days.

These timeframes are indicative only and may vary due to stock availability, the User's location, logistical circumstances, force majeure events, or other objective reasons. The indicated timeframes do not constitute guaranteed delivery deadlines unless expressly confirmed otherwise by the Company in writing.

6.3. Unless expressly stated otherwise during the Order placement process, standard delivery services do not include carrying Products to upper floors, bringing Products into residential or commercial premises, removal of existing Products, or any other additional logistical services. Such services, where available, are subject to additional charges. Applicable fees and conditions are available on the Website or shall be communicated to the User before Order confirmation.

6.4. The Company may perform delivery using its own resources or through third-party courier, transportation, or logistics service providers.

6.5. The User shall provide a correct, complete, and accurate delivery address, contact number, and any other information necessary for delivery when placing an Order. The Company shall not be liable for any delay, additional cost, or failure of delivery resulting from inaccurate, incomplete, or outdated information provided by the User.

6.6. The risk of accidental loss, damage, or destruction of the Product shall pass to the User upon delivery of the Product to the User, the User's representative, or any recipient designated by the User, unless otherwise required by applicable law.

6.7. Upon delivery, the User shall inspect the external condition of the Product, its packaging, and any visible damage. If any visible damage is identified, the User shall immediately notify both the courier and the Company. If the User accepts the Product without recording any visible complaint, the Product shall be deemed to have been received without any externally visible damage.

6.8. If the User fails to accept the Order at the agreed time, is unavailable for delivery, or refuses to accept the Product, the Company may charge the User reasonable costs associated with re-delivery, storage, or additional logistical services, temporarily suspend Order fulfilment, or cancel the Order.

6.9. If delivery is delayed due to circumstances beyond the Company's reasonable control, including adverse weather conditions, transportation or logistical disruptions, force majeure events, technical issues, actions of third parties, or other objective causes, the Company shall notify the User within a reasonable time and provide an updated estimated delivery timeframe.

6.10. The User may collect the ordered Product personally from a collection point or other location designated by the Company, subject to prior arrangement and availability of such service. The date, time, and other relevant conditions for collection shall be agreed with the User in advance. The risk of accidental loss, damage, or destruction of the Product shall pass to the User upon delivery of the Product to the User or a person authorized by the User, unless otherwise required by applicable law.

Article 7. Returns, Exchanges and the 100-Night Trial Program

7.1. The User may request the return of a Product, an exchange, or withdrawal from the Agreement in cases provided for under applicable Georgian law, including where the delivered Product is defective, damaged, does not conform to the Order, or where any other legal grounds for return exist.

7.2. Where the User wishes to return a Product for reasons unrelated to a defect, damage, or breach of obligations by the Company, such return shall only be permitted in accordance with the Company's applicable return policy and, where applicable, the terms of the 100-Night Trial Program.

7.3. The Company offers a 100-Night Trial Program for mattresses. The detailed terms and conditions of the program are set out in a separate 100-Night Trial Program Policy, which forms an integral part of these Terms and Conditions.

7.4. The 100-Night Trial Program applies only to mattresses designated by the Company and does not apply to any Products or circumstances expressly excluded under the applicable policy, the relevant Product description, or the Company's official communications.

7.5. Where the User seeks to rely on the 100-Night Trial Program, any return or exchange shall be subject to compliance with the applicable policy, including requirements relating to the condition of the Product, hygiene standards, proper use and maintenance, and the results of the Company's inspection. The Company may refuse a request where the conditions of the applicable policy have not been satisfied.

7.6. When requesting a return, the User shall contact the Company in advance and provide Order details, proof of purchase, and the grounds for the request.

7.7. Any returned Product must be returned with all components and in a condition consistent with the grounds for the requested return. The Company may inspect the returned Product, verify its condition, conformity, and signs of use before making a decision and may refuse a return or exchange where the requirements of the applicable policy or law have not been met.

7.8. Where the grounds for return arise from the Company's fault, including the delivery of an incorrect, damaged, or defective Product, the reasonable costs associated with the return shall be borne by the Company.

7.9. Where a return or exchange is carried out under the 100-Night Trial Program, the costs of transportation, collection, return, or exchange shall be determined in accordance with the applicable policy and the Company's current rates.

7.10. Any refund, where applicable, shall be processed using the same payment method or, where technically necessary, another available payment method, within a reasonable period following receipt and inspection of the returned Product and confirmation of the relevant request.

Article 8. Statutory Warranty and Product Defects

8.1. The Company shall be liable for ensuring that the Product delivered to the User conforms to the terms of the Agreement, its description, functional characteristics, and objectively expected qualities, as well as for any defect that existed at the time of delivery or becomes apparent within the period prescribed by applicable law.

8.2. If a Product is found to be defective, the User may request:

  • a) repair of the Product free of charge;
  • b) replacement of the Product with the same or an equivalent Product;
  • c) an appropriate reduction in price; or
  • d) withdrawal from the Agreement and a refund of the amount paid, in cases provided for by law.

8.3. The Company may initially offer to repair or replace the Product where such remedy is possible, does not require disproportionate expense, and does not cause disproportionate inconvenience to the User.

8.4. Any repair or replacement shall be carried out within a reasonable period and without causing unnecessary inconvenience to the User.

8.5. If repair or replacement is impossible, requires disproportionate expense, cannot be completed within a reasonable period, or no longer serves the User's legitimate interests, the User may request a price reduction or withdraw from the Agreement in accordance with applicable law.

8.6. In the case of a minor defect, the User's right to withdraw from the Agreement may be limited, unless otherwise required by applicable Georgian law.

8.7. Where a defect becomes apparent within the period prescribed by law following delivery of the Product, the allocation of the burden of proof shall be governed by the applicable provisions of Georgian law.

8.8. The warranty shall not apply to damage resulting from:

  • a) improper use;
  • b) failure to follow instructions;
  • c) mechanical damage caused by the User;
  • d) normal wear and tear;
  • e) improper maintenance, storage, or transportation by the User;
  • f) interference, modification, or unauthorized repair by a third party; or
  • g) commercial, non-standard, or unintended use of the Product.

8.9. The User shall notify the Company of any defect within a reasonable period after its discovery and, upon request, provide photographs, video materials, additional information, or otherwise make the Product available for inspection and examination.

Article 9. Intellectual Property

9.1. Any content displayed on the Website, social media platforms, advertising materials, or other communication channels of the Company, including text, designs, logos, trademarks, photographs, videos, graphics, illustrations, software elements, catalogues, descriptions, and other materials, is the intellectual property of the Company, its partners, licensors, or other authorized rights holders and is protected under applicable Georgian law.

9.2. The User is granted only a limited, non-exclusive, non-transferable, and non-commercial right to access and use the Website and the materials made available through it for personal purposes.

9.3. Without the Company's prior written consent, the following actions are prohibited:

  • a) copying, distributing, publishing, publicly displaying, or transmitting any content;
  • b) using any design, text, photograph, video, or other material for commercial purposes;
  • c) using any trademark, logo, brand identity, or other distinctive sign of the Company;
  • d) collecting Website data through automated means, including scraping, data mining, extraction, copying, or reproduction;
  • e) modifying, adapting, decompiling, or transferring any content to third parties.

9.4. The User shall refrain from any activity that may infringe the copyright, related rights, trademark rights, trade name rights, or any other intellectual property rights of the Company or any third party.

9.5. Where the User provides the Company with a review, comment, idea, recommendation, photograph, video, or other content, the User grants the Company a non-exclusive, royalty-free, non-transferable licence to use such content to a reasonable extent for marketing, communication, advertising, service improvement, or customer relationship purposes, unless otherwise agreed by the parties in writing.

9.6. In the event of any infringement of intellectual property rights, the Company may exercise all remedies available under applicable Georgian law, including seeking cessation of the infringement, compensation for damages, and removal or restriction of the relevant material.

Article 10. Personal Data Protection and Confidentiality

10.1. The Company processes Users' personal data in accordance with applicable Georgian law, the Company's Privacy Policy, and relevant internal procedures.

10.2. Personal data may include the User's name, surname, personal identification number, telephone number, e-mail address, delivery address, payment-related technical information, order history, and any other information necessary for providing services, processing Orders, or communicating with the User.

10.3. Personal data may be processed for the following purposes:

  • a) receiving, processing, and delivering Orders;
  • b) communicating with the User;
  • c) managing warranty, return, and service-related processes;
  • d) facilitating payments and transaction processing;
  • e) improving service quality and conducting analytics;
  • f) complying with legal obligations; and
  • g) sending marketing, promotional, or informational communications where the User has provided consent.

10.4. The Company shall process only such personal data as is necessary to achieve the relevant purpose and to comply with applicable legal obligations.

10.5. Personal data may be disclosed to third parties only where necessary, including:

  • a) courier, transportation, and logistics service providers;
  • b) payment service providers;
  • c) IT, cloud, hosting, and technical service providers;
  • d) partner or supporting service providers involved in the provision of services; and
  • e) public authorities, where required by law.

10.6. The Company implements reasonable technical, organizational, and administrative measures to protect personal data against unauthorized access, loss, destruction, alteration, or unlawful disclosure.

10.7. Subject to applicable law, the User has the right to request:

  • a) access to their personal data;
  • b) correction or updating of their personal data;
  • c) deletion of their personal data where a legal basis exists;
  • d) restriction of processing; and
  • e) withdrawal of consent to marketing communications.

10.8. The User is responsible for the accuracy of the information provided to the Company and shall promptly update such information whenever changes occur.

10.9. The Website may use cookies and similar technologies to ensure the proper functioning of the Website, remember User preferences, conduct analytics and statistical analysis, and improve the User experience, including through the use of third-party analytics services.

10.10. Additional terms relating to the processing of personal data are set out in the Company's separate Privacy Policy, which forms an integral part of these Terms and Conditions.

Article 11. Limitation of Liability and Force Majeure

11.1. The Company shall be liable only for direct damages caused by its fault or negligence and only to the extent required under applicable law.

11.2. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, incidental, special, or loss of profit damages.

11.3. The Company shall not be liable for any delay in performance, temporary unavailability of the Website, delay in delivery, or failure to perform its obligations where such circumstances arise from events beyond the Company's reasonable control.

11.4. Such circumstances may include, without limitation:

  • a) natural disasters;
  • b) fire, explosion, or flood;
  • c) war, military action, or terrorist threats;
  • d) pandemics, epidemics, or states of emergency;
  • e) strikes or civil unrest;
  • f) transportation, courier, or logistical disruptions;
  • g) interruptions to electricity, internet, hosting, or telecommunications services;
  • h) restrictions imposed by governmental authorities; and
  • i) any act or omission of a third party over whom the Company has no reasonable control.

11.5. During the existence of a force majeure event, the performance of the Company's obligations shall be suspended or reasonably extended for the duration of such event without liability to the Company.

11.6. The Company shall notify the User within a reasonable period of any circumstance that materially affects the performance of an Order or the provision of services.

11.7. The Company shall take reasonable steps to mitigate the effects of any delay and to identify alternative means of performing its obligations where reasonably possible.

Article 12. Term, Amendment and Termination

12.1. These Terms and Conditions shall become effective upon the User's acceptance thereof, including by selecting the relevant checkbox on the Website, registering an account, placing an Order, or otherwise expressing consent electronically.

12.2. These Terms and Conditions shall remain in effect throughout the relationship between the User and the Company, unless otherwise required by a specific obligation, applicable legal basis, or the nature of the relevant provision.

12.3. The Company may, at its discretion and subject to applicable legal requirements, update, amend, or revise these Terms and Conditions at any time. Any updated version shall become effective upon publication on the Website or from such later date as may be specified in the relevant document.

12.4. In the event of material changes, the Company shall notify the User through the Website, e-mail, SMS, or other communication channels, where reasonably practicable.

12.5. The User may discontinue using the Website or request the deletion of their account at any time, subject to any obligations that have arisen prior to such termination.

12.6. The Company may, without prior notice, temporarily restrict, suspend, or terminate the User's access to the Website, account, or services where:

  • a) the User breaches these Terms and Conditions;
  • b) the User engages in fraudulent, unlawful, or suspicious activity;
  • c) a security, technical, or operational risk exists; or
  • d) such action is required by law, regulatory requirements, or a competent authority.

12.7. The termination of the Agreement, the User's account, or the User's access shall not affect any rights or obligations that arose prior to termination, including those relating to payment, delivery, returns, warranty, liability, intellectual property, data protection, and dispute resolution.

12.8. Any provisions which, by their nature, purpose, or legal effect, are intended to survive termination of the Agreement shall remain in force following such termination.

Article 13. Governing Law and Dispute Resolution

13.1. These Terms and Conditions, as well as any contractual, non-contractual, or related legal relationship arising between the User and the Company, shall be governed by and construed in accordance with the laws of Georgia.

13.2. The Parties agree that any disagreement, claim, or dispute shall first be resolved through good-faith negotiations and mutual consultation.

13.3. The User may submit a complaint to the Company in writing, by e-mail, or through any other official communication channel of the Company. The complaint should, where possible, include the User's identity, Order details, a description of the dispute, the requested remedy, and any relevant supporting information or documentation.

13.4. The Company shall review the User's complaint within a reasonable period and provide a response through the appropriate communication channel.

13.5. If a dispute cannot be resolved through negotiation, either Party may refer the matter to the competent authority or court as provided by applicable Georgian law.

13.6. To the extent permitted by applicable law, and where the Parties may lawfully agree on jurisdiction, the courts of Georgia at the location of the Company's registered office shall have jurisdiction over the dispute.

Article 14. Final Provisions

14.1. If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect to the maximum extent permitted by law.

14.2. Any failure or delay by the Company or the User in exercising any right, or any partial exercise of a right, shall not constitute a waiver of that right and shall not prevent its subsequent exercise.

14.3. The User may not assign or transfer any of their rights or obligations arising under these Terms and Conditions, in whole or in part, to any third party without the prior written consent of the Company, except where otherwise expressly permitted by applicable law.

14.4. The Company may assign or transfer its rights and obligations to an affiliate, successor, legal successor, entity resulting from a reorganization, or a third party in connection with the transfer of its business, provided that the User's rights protected by law are not adversely affected.

14.5. These Terms and Conditions, together with the Privacy Policy, the 100-Night Trial Program Policy, and any other binding documents published on the Website, constitute the entire agreement between the User and the Company with respect to the matters covered herein and supersede all prior communications, agreements, and understandings relating to such matters.

14.6. These Terms and Conditions are drafted in the Georgian language. In the event of any discrepancy between the Georgian version and a translated version, the Georgian version shall prevail unless otherwise required by applicable Georgian law.

14.7. The latest version of these Terms and Conditions is available on the Company's Website, and Users are encouraged to review it periodically.